AJ Parkes - Name badges AustraliaAJ Parkes - Name badges AustraliaAJ Parkes - Name badges Australia
AJ Parkes - Name badges AustraliaAJ Parkes - Name badges AustraliaAJ Parkes - Name badges Australia
AJ Parkes - Name badges Australia
AJ Parkes - Name badges Australia

Welcome to our Frequently Asked Questions page - the place to find information about our products & services, how to design your products and how to order your products. Our FAQs are categorised, so choose from the categories below to refine your search results.
If you require any more information, please don't hesitate to contact us.

Please select a category to browse....
  


What are the turnaround times for your products?
Added: 14-11-2008           Updated: 14-11-2008           Category: General Ordering     FAQ #: 00000009

Answer:
This varies according to the product type, complexity of the product and manufacturing methods. The following is a guide for our turnaround times for various products, however please contact our customer service team should you require your order faster, as we can usually accomodate requests.

Name Badges: 3-5 working days (online orders)
Medallions and Metal Badges: Approx. 30 working days (from artwork approval)
Awards and Plaques: 10-20 working days (from artwork approval)

Please remember: If you require a faster turnaround, please contact us as soon as possible, as we can usually accomodate requests.

Helpful Links:
- Contact AJ Parkes customer service


How much do you charge for artwork and/or setup?
Added: 14-11-2008           Updated: 14-11-2008           Category: Product Design       FAQ #: 00000010

Answer:
The majority of our products are supplied with 2 hours complimentary artwork when ordered. This is generally enough time to complete your design with minor changes.

Some designs which have a high level of complexity may require more time, which will incur an additional artwork charge.

Helpful Links:
- Contact AJ Parkes customer service


Can you match PMS colours for my product?
Added: 14-11-2008           Updated: 14-11-2008           Category: Product Design       FAQ #: 00000011

Answer:
In most cases YES.

We have the ability and facility to exactly or closely match our paint and print colours to your required PMS colours.

Helpful Links:
- Contact AJ Parkes customer service


How do I design and order name badges online?
Added: 14-04-2008           Updated: 14-04-2008           Category: Online Ordering      FAQ #: 00000002

Answer:
For online ordering instructions for our name badges, please download the information sheet via the link below.

Should you have any difficulties ordering your badges, please don't hesitate to contact our customer service team.

Helpful Links:
- iD Concepts Online Ordering Information Sheet
- Contact AJ Parkes Customer Service


What do I do if I forget my password?
Added: 14-04-2008           Updated: 14-04-2008           Category: Online Ordering      FAQ #: 00000001

Answer:
Please contact our customer service team via the "contact us" page on any of our sites.

Helpful Links:
- Contact AJ Parkes customer service


Are there minimum order quantities for your products?
Added: 14-04-2008           Updated: 14-04-2008           Category: General Ordering     FAQ #: 00000003

Answer:
AJ Parkes employs a minimum order value policy of $55 inc.GST for all products excluding online name badge orders.

Most of our product range is available for order quantities of 1+, however some products such as custom metal badges, custom medallions and plastic moulded products may involve minimum order quantities. Please consult our friendly customer service team for more information regarding minimum order quantities for your product requirements.

Helpful Links:
- Contact AJ Parkes Customer Service


Do you accept international orders?
Added: 14-04-2008           Updated: 14-04-2008           Category: General Ordering     FAQ #: 00000004

Answer:
YES. AJ Parkes despatches products worldwide with orders regularly from New Zealand, the Asia Pacific region and the UK. We use a variety of carriers to ship your international order to it's destination.

Please note:
International orders may incur fees and taxes from local governments. AJ Parkes takes no responsibility for these fees or any other in relation to the delivery of international orders. For more information, please consult your local authorities BEFORE placing your order. The links supplied below are for information only - AJ Parkes does not take any responsibility for the information on these sites.

Helpful Links:
- New Zealand Customs - Import Duties and Levies
- UK Import Duty Information
- Contact AJ Parkes Customer Service
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